Something wrong with the line?
Tell us and we will move. Reported faults are restored within 12 to 48 hours, and you will hear from us while we work — not only when it is finished.
Fast support and a guaranteed restoration time.
Our technicians are local. The people who built your line are the ones who come back to fix it, so nothing has to be explained twice.
Two minutes that fix most outages.
Worth trying first — it often saves waiting for a technician.
Check the modem lights
A steady power light and a steady fiber or PON light means the line is reaching you. If the fiber light is off or blinking red, the problem is outside your house — call us.
Power-cycle, properly
Unplug the modem from the wall, wait a full 30 seconds, plug it back in and give it two minutes to come up before testing again.
Check your account
A line suspended over an unpaid balance looks exactly like an outage. Your balance and due date are in the client portal.
However you like to get in touch.
Call or text · Sales & new lines
0997 398 2345 Every day, including weekends and holidaysCall or text · Support
0998 776 5426 Every day, including weekends and holidaysFile a ticket
Client portal Tracked, with a history you can followWhat people say about the day it broke.
⚠ Sample quotes — replace with real subscriber messages before launch
“Before, every 8pm was an argument about who gets to use the wifi. Now my son is on his online class, I am watching my teleserye, and nobody has to turn anything off.”
“What sold me was that the same guys who installed it are the ones who came back when a branch took the line down. They were here the next morning. I did not have to explain anything twice.”
“I used to send a screenshot of my payment and then wait, not knowing if it landed. Now I open the portal, I see the balance, I pay, and it is posted before I put the phone down.”
Get connected.
Send us these four things on any channel above and we will check serviceability, recommend a plan, and schedule the survey.
- 01Complete addressHouse or unit number, street, barangay, city.
- 02A landmarkSo the surveyor can find the frontage.
- 03How the line will be usedHome, shop, office or institution — and roughly how many devices.
- 04Your contact numberFor the survey schedule.
Send it now
Pick whichever is easiest. Applications are answered on the same day where we can.